'Made to Order' work
will be scheduled for production on return of signed order,
subject to available time. Orders should be completed within
6-8 weeks of the scheduled start date unless notified in writing.
25 % deposit is required with the order as conformation. Overseas clients will require a 50% deposit.
Cut woven materials, such as lace and braid, are only refundable in the event of a fault inherent in the material. Customers should make sure of their exact requirements before ordering.
are refundable in the event of cancellation of the order within 14 days of ordering and before work has started. After 14 days refund is discretionary. If work has already begun we will in most cases only offer a refund less the
value of work completed
'Made to Order' items not in the standard online range are considered to be 'bespoke commisions' and are not refundable.
work will be handed to the client on receipt of full payment
of the order. Unless otherwise specified all payment is due within
7 days of delivery. Military Metalwork retains ownership
of the goods until good value funds are received. Military
Metalwork reserves the right to charge interest on overdue
lace or other materials are manufactured to order by an outside
party, Military Metalwork accepts no responsibility for losses
caused by delays.
dates specified are approximate figures only and an allowance
of 1 to 4 weeks should be allowed, unless a definitive time
has been agreed in writing by both parties.
estimates are general figures only, and are subject to change
due to supplier variation and availability.
customer shall be responsible for any costs in preparing tooling
to the specific requirements of the customer. Such tooling
shall at all times remain the property of Military Metalwork.
masters supplied to Military Metalwork are accepted on the
basis that the customer has legal right to issue such patterns.
Military Metalwork accept no responsibility for infringement
of such rights from those items, and the customer will indemnify
Military Metalwork for any costs arising from any infringements
of those rights.
Metalwork reserves the right to mark all product goods and
other manufacturers thereof as appropriate with the Military
Metalwork mark ( )
or additional as appropriate.
Metalwork retains all copyright and design rights of items
of its production. The copying of Military Metalwork products
without permission will be deemed an infringement of those
rights and subject to legal action.
Metalwork reserves the right to charge for any drawings and/or
design, research or sample work in the event of no order resulting
and/or such items not being returned.
Complaints or problems should be notified in writing within 14 days of reciept of goods.
Military Metalwork items are considered to be accurate reproductions for historical display and are not warranted for any purpose other than visually and materially representing an historical artifact.
terms and conditions as negotiated in writing and agreed to by
These terms and conditions superceed all other terms and conditions within corespondence
Statutory rights under English law are not affected
01 January 2010 E&O E.